When you have decided that you want to try a hearing aid with us we welcome you back, we will have ordered or created the product for you and will fit the product on a fitting appointment.

We will firstly ensure the product fits well and meets your expectations; we will then programme the device based on your hearing test and further in-situ measures to make sure we fit as close to target as possible, we often under prescribe a hearing system if this is the first time you have worn a device to create a higher level of comfort.

We will show you how to use the device and offer you the basics in maintenance so you know how to care for your new product.

We will offer some form of validation by way of a questionnaire so on review we can assess whether the device has improved your quality of life.

We won’t let you leave with the device if you are uncertain or unsure of anything; this session is about getting it right, first time.

We take a payment for the device at this stage but clearly pass to you a signed document explaining a full and guaranteed refund if you are not happy within 30 days.

You then have this golden period to acclimatize to the device and come back within these 30 days if you are uncertain about anything.

We book you an appointment for review within that time.